Thank you for shopping with Pearl World Art. We value your business and strive to ensure your satisfaction with our products. Please review our return and refund policy carefully.

Return and Refund Policy

1. Return Eligibility:
– Customers may return eligible items within 7 days of receiving their order.

2. Eligible Items:
– Items must be in their original condition, unused, and in the original packaging to qualify for a return. Items that show signs of use or damage will not be eligible for a refund.

3. Return Initiation:
– To initiate a return, customers must contact our Customer Service team within 7 days of receiving their order. Please provide your order number and a detailed reason for the return.

4. Return Shipping:
– Customers are responsible for the cost of return shipping. Please ensure items are securely packaged to prevent damage during transit. We recommend using a trackable shipping method.

5. Inspection and Processing:
– Upon receipt of the returned items, our team will inspect them for eligibility. If the items meet our return criteria, we will process the refund. Refunds will be issued to the original payment method used for the purchase. For replacements or exchanges, return courier charges of up to Rs 150 will apply. Replacement or exchange will be processed upon receipt of the item at our facility.

6. Refund Timeframe:
– Refunds will be processed within 7 business days of receiving the returned items. Please note that additional time may be required for the refund to appear in your account, depending on your financial institution.

7. Non-Returnable Items:
– Certain items are non-returnable, including but not limited to:
– Personalized or customized items
– Gift cards
– Items explicitly marked as non-refundable or non-returnable.

8. Exchanges:
– We do not offer exchanges at this time. If you require a different item, please initiate a return and place a new order.

9. Damaged or Defective Items:
– Please record every parcel before opening. If you receive a damaged or defective item, or if items are missing, please contact our Customer Service team within 24 hours of receiving the parcel. We will arrange for a replacement or refund as appropriate.

10. Satisfaction Feedback:
– Customers unable to return or receive a refund may share their feedback based on their experience and satisfaction with the product.

11. Contact Information:
– For any questions or concerns regarding our return and refund policy, please contact our Customer Service team at info@pearlworldartstore.com.

*Please note: This return and refund policy is subject to change without notice. For the most current policy information, please visit our website.*

Thank you for choosing Pearl World Art. We appreciate your understanding and cooperation.